Shipping policy

Thank you for choosing MyHeatMate! We aim to provide a smooth and efficient shipping experience for all our customers. Please review our shipping policy below for orders within the UK and Ireland.

Processing Time:

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.

Shipping Confirmation & Order Tracking:

You will receive a shipping confirmation email once your order has been shipped, which will include your tracking number. The tracking number will be active within 24 hours.

Shipping Address:

Please ensure that the shipping address provided is correct and complete. MyHeatMate is not responsible for any delays or misdeliveries due to incorrect or incomplete addresses.

Delivery Issues:

If you have not received your order within the estimated delivery time, please contact us at info@myheatmate.com with your order number and we will investigate the issue promptly.

Damaged or Lost Packages:

If your package is damaged during shipping or is lost, please contact us immediately at info@myheatmate.com. We will work with you to resolve the issue as quickly as possible.

Contact Us:

If you have any questions about our shipping policy, please contact us at info@myheatmate.com. We are here to help and ensure you have a positive experience with MyHeatMate.

Thank you for your business!

MyHeatMate